This Privacy Policy ("Policy") was prepared in accordance with the provisions and requirements of applicable law, and aims to regulate and determine the conditions of any information, including information about personal user data that Softimer may receive about the User when the latter uses the Softimer -owned sites, programs, applications, services (hereinafter referred to as "Softimer Products"), as well as in the course of Softimer’s Products’s obligations to users.


1.1 This Policy is a legally binding document for all Users who use the Softimer’s Products and enter into a relationship with Softimer.

1.2 Each User undertakes to read this Policy. Acceptance of this Policy is a prerequisite for the use of the Softimer’s Products and for entering into a relationship with Softimer’s Products.

1.3 Softimer’s Products shall process personal data in full compliance with the rules and regulations of international law and legislation of the European Union, Russia, Ukraine and Georgia, namely, but not limited to, those specified in accordance with the following regulations:

 Federal Law of 27.07.2006 N 152-FZ (revised on 02.07.2021) "On Personal Data";

 The Law of Ukraine on the Protection of Personal Data;

 The Law of Georgia on the Protection of Personal Data;

 EU law 2016/679 (GDPR).



2.1 The purpose of this Policy is to ensure that information about Users, including their personal data, is protected from unauthorised access by third parties and to define the procedure for obtaining, sharing and using information about Users.

2.2 Softimer’s Products takes all possible measures and conducts as much as possible to protect and safeguard the personal data of Users.

2.3 Softimer’s Products shall in particular, but not limited to, obtain and process the following personal data and information about you

 Registration information.

Includes the information received from the User when filling in the registration and feedback forms on the Products of Softimer’s Products, in particular the name, surname, other personal data of the identification document (if necessary), pseudonym, e-mail address, IP address, cookies, other data specified by the User.

 Technical information.

Includes information from software, technical and hardware services (software, etc.) applied by the User when using the Softimer’s Products, information obtained using Google Analytics web analytics tools, including, but not limited to, the following information:

- information about the devices Users use when using the Softimer’s Products, including operating system model and version, unique device identifiers, as well as information about the mobile network and phone number from which the User uses Softimer’s Products

- information recorded in server logs, in particular information about User search queries, cookies, IP address, system failures, data about User browsing on certain pages of the Softimer’s Products;

- information on the territorial location of the User provided via the Internet, etc;

- information about the domain (subdomain) of the User’s provider, country of residence, etc.

 Trade information.

Includes information provided by the User to Softimer’s Products or other Users as part of the ordering process, correspondence, discussion of payment details as well as other information related to the receipt and execution of Company services, including but not limited to: account details, login details, password and other attributes necessary to access the account, e-mail address.

 Payment information.

Includes information on the details of the means of payment used by the User to pay for Company services, in particular, but not limited to, bank account number, e-wallet number, etc.

 Activity information.

Includes information on purchases and orders made on Softimer Products, interactions with other Users, feedback on third-party services, and comments on the quality of Softimer Products.

 Third-party information.

Includes information that Softimer’s Products may receive from its counterparties: from other services, programmes, websites (e.g. Softimer’s Products advertisers). In such cases, the processing of personal data of Users is possible under the conditions established by applicable law and is carried out on the basis of special agreements of Softimer’s Products with the counterparties.

 Arbitration information.

Includes information provided by the User as part of a complaint about actions (inaction) of Softimer’s Products or other Users. This information is necessary for Softimer’s Products to make a proper and timely decision on the complaint and resolve the dispute. At the same time Softimer’s Products has the right to use the information received from the User to protect its business reputation.

 Personal information.

We do not knowingly collect personal data such as racial origin, political opinions, health information or biometric data, except as required by applicable law.

2.4 Cookies are used by Softimer’s Products to analyse the actions of Users and to display the Softimer’s Products in a format that is convenient for you (for example, browsing in the language you have previously chosen). Softimer’s Products uses session cookies in order to make the use of the Softimer’s Products more convenient (for example, your choice during authorisation or when taking a test). Session cookies expire at the end of your session, when you close Softimer’s Products Product page or browser window you are using.

2.5 Softimer’s Products processes information, including the User’s personal data, in order to fulfil its contractual obligations to the Users, improve the quality of Softimer Products’s services and improve the Softimer’s Products.

2.6 Softimer’s Products will also process the User’s personal data where this is required by applicable law or to protect the interests of Softimer’s Products, unless it is detrimental or prejudicial to the rights and interests of Users.

2.7 Processing of personal data is subject to access to your account, including account settings and other Company Product tools


3.1 The User hereby acknowledges and agrees that the transfer of information and personal data about him/herself to Softimer’s Products is voluntary and at the sole discretion of the User. By posting personal data on the Softimer’s Products, the User acknowledges that they do so voluntarily, and that they voluntarily provide it to Softimer’s Products for processing.

3.2 The User hereby confirms that by using the services of the Softimer’s Products, they consent to the processing of their personal data in accordance with the provisions of applicable law. Softimer’s Products has the right to use the User’s personal data for the purposes set out in this Policy.

3.3 The User hereby consents to receive various sms, emails and other forms of sending/receiving information, including advertising content, from Softimer’s Products.

3.4 Softimer’s Products does not verify the accuracy of the information provided by or received from Users, nor does it monitor their legal capacity. It is presumed and Softimer’s Products assumes that in all cases, without exception, the User provides complete and accurate information about themselves and keeps this information up to date.

3.5 When processing Users’ personal data, Softimer’s Products undertakes to take all organisational and technical measures to protect it from unauthorised access in a manner not permitted by the Softimer’s Products. However, it is possible that as a result of a failure in the operation of the Softimer’s Products, a virus or hacker attack, technical failures or other circumstances, the Users’ personal data may become available to other parties. Softimer’s Products shall not be liable for possible misuse of User’s information that occurs without notifying Softimer’s Products, with or without a breach of information security of the Softimer’s Products.

3.6 Softimer’s Products warrants to each User (to the extent not contrary to applicable law):

 The right to access and read the information Softimer’s Products processes about the User in accordance with this Policy;

 The right to supplement, amend, modify and delete information about the User, in whole or in part, in particular by withdrawing its consent to the processing of personal data provided under this Policy;

 The right to restrict the processing of information about the User;

 The right to receive copies of documents related to the storage and transmission of User information.



4.1 The transfer of information about the User is made by Softimer’s Products subject only to compliance with all terms and conditions set out in the applicable law.

4.2 Subject to the above and where permitted under applicable law, information about the User may be passed on by Softimer’s Products:

4.2.1 to its employees, affiliates and third parties involved in the provision of the Services by Softimer’s Products, to provide the use of the Softimer’s Products to Users performing analytics of Softimer’s Products (in particular to Yandex.Metrika services, Google Analytics, Zendesk, Tome, other similar services);

4.2.2. to state authorities, including law enforcement bodies, bodies of enquiry and investigation, courts, local authorities upon their motivated request;

4.2.3 on the basis of a court order to third parties other than the third parties referred to in clause 4.2.1 of the Policy;

4.2.4 in other cases provided for by applicable law.

4.3 The level of protection of personal data in some countries may not be the same as that of your jurisdiction. By using the Softimer’s Products, the User agrees and accepts the condition referred to in this clause.


5.1 The recording, systematisation, accumulation, storage, clarification (modification) and retrieval of information about Users shall be carried out:

for users in the Russian Federation and Belarus - using databases on the territory of the Russian Federation;

for EEA users - using databases within the EEA.

for European users- using databases within EU

5.2 The retention period for User information is for as long as is necessary to achieve the purpose for which they were collected or to comply with applicable law.

5.3 At the end of the retention period, information about the User shall be deleted or made anonymous.

5.4 The user has the right to delete personal information as well as any other information posted by him on the services of the Softimer’s Products. To do so, the User shall contact Softimer’s Products by email: with a request to delete or change the User’s personal data.


6.1 The Website Administration and the User hereby established a pre-trial complaint procedure for settling disagreements and disputes arising from the application of this Policy. The deadline for responding to the submitted complaint shall be 10 (ten) working days from the date of its receipt.

6.2 If no agreement is reached on a dispute arising from this Policy, the dispute shall be subject to judicial review in accordance with applicable law at the location of the Site Administration.


7.1 This Policy shall take effect as soon as it is posted on the Internet at An up-to-date version of the Policy shall be posted on the said page.

7.2 This Policy shall be in force indefinitely and shall lapse on revocation by Softimer’s Products.

7.3 The use of any Company Product may be subject to additional terms or a separate agreement in relation to the processing of Users’ personal data, which may amend this Policy and/or have special conditions governing the relationship arising between Softimer’s Products and the Users of the relevant Softimer Products. The said additional terms or Agreements shall be placed in specific sections of such Softimer’s Products.

7.4 In case of amendments to the Policy, such amendments shall become effective on the date of publication of the new version of the Policy at:, unless a different effective date is additionally determined when publishing it. Softimer’s Products shall be entitled to unilaterally amend the text of the Policy.

7.5 The User undertakes to independently monitor changes in the provisions of this Policy. In the event of material changes in the provisions of this Policy, Softimer’s Products shall inform Users thereof by any available means, including by publishing the relevant message (notice) on the pages of the Softimer’s Products and/or sending a message (notice) to Users’ emails or personal accounts (accounts).

7.6 If the User does not agree with the relevant changes, the User must stop using the Softimer’s Products and abandon any relationship with Softimer’s Products. Otherwise, the User’s continued use of the Softimer’s Products shall mean that the User agrees to the terms of the revised Policy.

7.7 Questions, suggestions and complaints relating to the processing of personal data of Users may be directed by the latter via the following communication channels:

 Feedback form;

 Email address

7.8 This Policy has been written in English. In the event of any inconsistency between the English language version of the Policy and the version of the Policy translated into another language, the English language version shall take precedence and apply directly.